CHANGE MANAGEMENT FOR ORGANISATIONS: Drive Strategic Results

Reflection on Completing Vicki Hart’s Change Management Course (Udemy)

I’ve experienced change from two sides—first, within the organisations I’ve worked for, like the British High Commission, the Netherlands Embassy, and most recently, Markets & Partners. These were settings where change came in many forms: structural shifts, leadership transitions, or digital adoption initiatives.

And second, through my clients—Indian and international businesses navigating market expansion, M&As, or internal restructuring. I’ve often found myself in the thick of these moments, facilitating conversations, guiding transitions, and occasionally, firefighting.

But the recurring theme was clear: change is rarely just about strategy. It’s about people. And yet, we often lacked a shared vocabulary or framework to manage it.

That’s what led me to Vicki Hart’s course on change management. It offers a strong foundation—and more importantly, a structure—for managing the human side of change. The course outlines six tried-and-tested best practices, backed by engaging case studies that encourage you to draw on your own professional experience.

Some of the ideas that resonated deeply with me:

• Crafting a clear business case for change, not just a slogan.
• Getting sponsors aligned early—change without leadership buy-in is wishful thinking.
• Mapping and engaging stakeholders, because resistance often comes from feeling unheard.
• Understanding organisational culture before imposing a new direction.
• Planning for communication, training, and knowledge transfer—because transitions don’t happen in a single meeting.

This course has helped me put structure to what I’ve been doing intuitively for years—and given me tools to do it better. Adding this to my learning page is more than a credential. It’s a marker of how I’ve grown through change and how I hope to guide others through it, too.